SHIPPING ZONE

We proudly offer worldwide shipping to all of our customers.

ESTIMATE TIME OF ARRIVAL

When processing your order, the total delivery time is based on two main factors: handling time and transit time.

Handling time:

This is the time it takes to prepare your order before shipment (i.e., from the time you place the order until it is handed over to the shipping carrier).

  • Apparel (T-shirts, hoodies, ladies' tees, etc.): 2–4 business days

  • Mugs: 1–3 business days

Transit Time:

For U.S. Orders:
We use a combination of carriers, including DHL eCommerce, USPS, and UPS, depending on your delivery location.
Average transit time: 5–7 business days

For International Orders:
We ship via DHL eCommerce, and your local post office will handle the final delivery in your country.
Average transit time: 20–25 business days

NOTE:

  • All delivery times are estimates and may vary due to external factors beyond our control.

  • Orders will only be processed with valid, complete shipping addresses. Please double-check your shipping information before submitting your order.

  • All shipments come with a tracking link so you can monitor the delivery progress.

SHIPPING RATE

  • Flat Rate (First Item): $4.99

  • Additional Items: $2.50 each for every additional item in the same order

INVALID SHIPPING ADDRESS

We verify all shipping addresses using USPS address validation tools before order processing.
If the address is incomplete or invalid, your order will be held until we receive confirmation from you. We may cancel the order if no response is received within a reasonable time.

Please ensure your delivery information is accurate and complete at checkout.
Packages sent to invalid addresses will be returned to us, and we do not offer re-shipping. As payments are processed as one-time transactions, we do not store your payment details to process any additional charges.

SHIPMENT DELAYS

While we always strive to deliver your order on time, unforeseen issues may occasionally lead to delays:

  • Carrier or supplier-related delays

  • Holiday season shipping congestion

  • Customs clearance delays for international shipments

We appreciate your patience and understanding in such cases.

ITEM NOT RECEIVE

If your order hasn’t arrived within the expected delivery window, follow these steps:

  1. Check the tracking link provided in your confirmation email.

  2. If marked “Delivered,” check:

    • Your mailbox

    • Porch, garage, or other common drop-off spots

    • Neighbors or building manager

  3. If still not found, contact the carrier to file a claim.

  4. If the tracking shows the package is still in transit, please allow 2–3 additional business days before contacting us.

  5. If the package was missed, contact the carrier to schedule a redelivery or pickup.

Refund/Replacement Conditions:

  1. U.S. Orders:
    If your parcel has not been delivered within 20 business days from the shipping date, you may request a refund or replacement.

  2. International Orders:
    If your parcel has not been delivered within 35 business days, you may also request a refund or replacement.

HNPCommerce LLC

Address: 304 S Jones Blvd 3537, Las Vegas, Nv 89107

Email: [email protected]

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