Dear Valued Customers,

First and foremost, thank you for visiting our store and placing an order. We deeply appreciate your support and want you to know that we are committed to delivering high-quality products along with excellent customer service.

However, we understand that mistakes may occasionally happen. To ensure a smooth experience, we have established the following Refund & Cancellation Policy to guide you through the process when issues arise. Please read this policy carefully before placing an order so that you understand your rights and responsibilities.

BUYER CANCELLATION

We understand that shopping on mobile devices may sometimes lead to accidental purchases due to smaller screen sizes or emotional decision-making. If you placed an order by mistake or simply changed your mind, you may request a cancellation within 24 hours of placing the order.

To submit a cancellation request, please contact us using one of the methods listed in the Customer Service section at the end of this page.

REFUND/REPLACEMENT

We hope you love your purchase, but we understand that mistakes or issues may occasionally occur. You may request a refund or replacement if your order meets one of the eligible conditions below.

Eligible products

  • You received a defective or damaged product.

  • You received the wrong item (incorrect size, color, or design).

Ineligible reasons

  • You changed your mind after 24 hours.

  • You ordered the wrong size (please refer to the size chart provided on each product page).

  • Issues caused by customer error or personal preference not related to product quality.

How to process a return/replacement

To process your request:

  • Contact us within 14 days of receiving your order. Requests submitted after this period will not be accepted.

  • Provide clear photographs of the item(s) showing the issue. Photos must be well-lit and focused to clearly show any defects.

  • Allow 2–3 business days for us to review your request and conduct an investigation.

  • Check your email for our final decision and solution options.

Return or Replacement

If your return is approved, we will initiate the refund process within 1–3 business days of your confirmation. The refunded amount will typically appear in your account within 3–5 business days, though this may vary depending on your bank's processing time. In rare cases, it may take up to 15 days. If you do not see the refund after this period, please contact us immediately.

CUSTOMER SERVICE CHANNEL

We are very to serve you through these following method

  • Email support: please send us an email to [email protected]. Email subject should be: order ID + your name + your problems.
  • Preferred method: We prefer our customers to contact us via our email so we can manage and follow up everything easily.

Happy shopping,

HNPCommerce LLC

Address: 304 S Jones Blvd 3537, Las Vegas, Nv 89107

Email: [email protected]

 

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